Let’s Fight Back!

The History of Rudeness At first, it wasn’t online websites that were stealing your brick-and-mortar customers; it was the vitamin discount shop down the street....
merchandising insights

Message to Millennials: Embrace Failure

I squeaked through the public elementary and high school system during a time when it was still socially and culturally acceptable to win—and to...
Merchandising Insights

Emotional Value

With the Internet putting extreme pressure on the way you’ve always done business, it’s easy to feel helpless. First, take a moment to console...
Merchandising Insights

The Good, The Bad and The Ugly

People of a certain age will remember The Good, The Bad and The Ugly, a now-classic 1966 Clint Eastwood spaghetti Western where good-guy gunslinger...

Let’s Build a Store!

WholeFoods Magazine’s annual retailer survey, published each December, reveals tremendous detail about the variety of independent U.S. natural products stores. At my recent survey...

What’s For Dinner…Or Any Other Meal?

If you’ve had a chance to read last month’s 38th Annual Retailer Survey Overview, with the Retail Insights’ 2016 Universe for Premium Natural and...

Frenemies

You’ve probably heard the term “frenemies,” a new word that combines “friends” and “enemies.” In the business world, frenemies are two competitors that cooperate...

Rebirth

If you were to close your store tomorrow, what would your customers miss most? I ask the question to help you pinpoint what makes...

Friendly Fire

As if there weren’t enough competition…Whole Foods Market decides to compete against itself. One cannot say that Austin, TX-based Whole Foods Market isn’t willing to...

A Health Checklist for Your Store

You spend your days helping others achieve optimal health, but what about your store? As the old adage goes, it is always the cobbler’s...

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