Merchandising Insights

Emotional Value

With the Internet putting extreme pressure on the way you’ve always done business, it’s easy to feel helpless. First, take a moment to console...

Small Steps

Improve your store, one idea at a time.The pace of retailing is breathless. You have a mile-long list of “to-dos,” and three feet of...

The Store of the Future

What WholeFoods Magazine’s 35th Annual Retailer Survey Tells Us.Last month, WholeFoods Magazine published its largest-ever survey of independent U.S. retailers representing nearly one-million square...

Inventory: The Blob that Ate Your Checkbook

Is a glut of products starving your store of cash? You know the feeling. You’ve just packed out your big order, or cut in space...

Reduce Stress and Grow in 2010!

January seems a particularly good time to resolve to improve your business. On the heels of the Great Recession and at the start of...

10 Things to Consider in 2011

What will independents do to sustain success? In 1977, at age 24, I had the good fortune to become sales manager of a fledgling natural...

Why Tell Your Story?

How important is it to promote your store?Giving seminars around the country, I ask natural products retailers to tell me why they think it...

Try to Build Something

A couple of weeks before my mother passed away, and knowing she soon would, I asked for any advice she would give me. I...

Is Everyone Your Customer?

In the early 1970s, when natural products were just getting started, most food shoppers did not strongly believe that, “You are what you eat!”...

The Risk of Rewards

Discounting can put you out of business.Recently, several natural products retailers have asked me about discounting in the form of “rewards” or “loyalty” programs....

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