Independent Retailers Need NEW Customers: The New “Integrated” Foods Shoppers

Chasing defectors with discounts won’t restart growth. Most independent natural products retailers today are losing customers faster than they can replace them. This is the...

Let’s Fight Back!

The History of Rudeness At first, it wasn’t online websites that were stealing your brick-and-mortar customers; it was the vitamin discount shop down the street....

Frenemies

You’ve probably heard the term “frenemies,” a new word that combines “friends” and “enemies.” In the business world, frenemies are two competitors that cooperate...

Whose Brand Is It, Anyway?

Customers see your store as a brand—even if you don’t.In seminars around the country, I ask independent natural products retailers if they believe their...

Thinking of Selling Your Store?

Here’s How to Increase Your Chances of SuccessEvery business owner does it; thinks about selling from time to time. If you are an independent...

The Battle for Market Share

Who owns the natural pie? Walmart sells about 25% of the nation’s food. The company sent shock waves through the natural products industry in January...

Reduce Stress and Grow in 2010!

January seems a particularly good time to resolve to improve your business. On the heels of the Great Recession and at the start of...

Footprint

Please take a careful look at the photo nearby. Notice the not-so-subtle LARGE numbers for the produce this conventional supermarket carries, and the teeny-weenie...

Small Steps

Improve your store, one idea at a time.The pace of retailing is breathless. You have a mile-long list of “to-dos,” and three feet of...

Giving Thanks

We in the natural products industry have much to be thankful for.Before the baby boom generation (1946–64), when most work was physical and lifespan...

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