FTC Mailing Refund Checks to Consumers who Bought Deceptively Marketed Products

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Washington, D.C.—FTC is mailing 22,581 refund checks totaling more than $470,000 to consumers nationwide who bought TrueAloe and AloeCran, sold by NatureCity LLC, because the products were deceptively marketed, according to a press release.

According to the FTC’s October 2019 complaint, the company claimed that TrueAloe and AloeCran were effective treatments for a range of conditions affecting the elderly, including chronic pain, ulcerative colitis, diabetes, and acid reflux. FTC alleged that the claims were deceptive and not supported by competent and reliable scientific evidence.

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The court order resolving the complaint bars the defendants from making false and unsubstantiated health claims and requires them to pay $537,500, which is being used to provide the refunds. The order also requires the defendants to disclose any material connection they have with compensated reviewers.

The average amount of each refund check is $20.83. Customers who receive a check should cash or deposit it within 60 days. Those who have questions about the program should contact JND Legal Administration, the refund administrator in this case, at 1-877-545-0233.

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